Refusing a reservation
Dear Mrs O'Brian,
Thank you for your letter of 5th April 2002. We regret to inform you that we are fully booked throughout the month of August 2002.
May I suggest you contact the Kings Hotel (address below) who may be able to offer you suitable accommodation and rates for the period you require?
I am confident you will find the hotel to your total satisfaction.
The address: King's Hotel ... Dorset
We remain at your service for any future bookings you might wish to make.
Yours sincerely,
Nick Webster
Reservations Manager
Useful phrases
| We regret to inform you that ... |
| to be fully booked |
| Unfortunately ... |
| I am afraid |
| May I suggest ... |
| We suggest you contact one of the other hotels in the area. |
Confirming a reservation
Dear Mrs O'Brian,
Thank you for your letter of 5th April 2002.
We are pleased to confirm the accommodation you describe for the month of August 2002.
We enclose a short description of how you reach our hotel. We look forward to your stay with us.
Yours sincerely,
Nick Webster
Reservations Manager
Encl.
Useful phrases
| With reference to your inquiry of 5th April 2002 ... |
| We are writing to confirm ... |
| Enclosed is a cheque of € 200 to cover the deposit. |
| to confirm availability of ... |
| a description how to reach the airport |
Writing the first letter
Dear Sir/Madam,
I would like to book a double room for the month of August 2002.
I need an air-conditioned room with bath and shower which faces the sea.
I should be grateful if you would confirm my booking as soon as possible.
Please give me an indication of your rates per night including full board.
Should you have no vacancies please could you give me the address of a suitable hotel in your area?
Yours faithfully,
Jennifer O'Brian
Useful phrases
| I would like to book ... |
| I am looking for a suitable hotel near the station. |
| to book/to reserve |
| Have you reserved seats for the concert? |
| to hire a car |
| I would require ... |
| I would be grateful ... |
| Could you supply me with a warm blanket? |
| for the week/month of ... |
| for three weeks from 14th May |
| for this/coming/next month |
| from 20th July onwards |
| a room with bath and shower |
| a room with a child's bed |
| a room with bath and shower |
| an air-conditioned room |
| a room which faces the sea |
| I would be grateful if you would confirm this reservation. |
| Please answer as soon as possible. |
| I would be grateful for an indication of your rates. |
| - including full board |
| - including half board |
| - breakfast/evening meal |
| Bed & Breakfast |
| Should you have no vacancies ... |
| to book a room at the Sea Hotel |
