Commercial English - Faults and complaints
| Faults and complaints |
|---|
| The goods we ordered on 11th March have not arrived. |
| We regret to inform you that our order no.2244, which should have been delivered by 3rd November, is now considerably overdue. |
| Our consignment of 100 computers was stolen in transit. |
| Mr Boyle is extremely concerned at ... |
| We have marked the delivery slip accordingly. |
| Please arrange for reimbursement of the value of the damaged goods. |
| I should like to query the charge for packing which seems unusually high. |
| We are sorry to hear that the goods are damaged. |
Commercial English - Delivery
| Delivery |
|---|
| Delivery will take three weeks. |
| The items are in stock and should be ready for dispatch by next Wednesday. |
| We will dispatch the goods on Tuesday by air freight. |
| Please note the address of our office. |
| Order no. 2113 will be ready for delivery as from 24th August 2002. |
| We are afraid to tell you that we are unable to deliver your order. |
| The documentation requested has been sent to you by registered post. |
| by messenger/by courier |
Commercial English - Costs
| Costs |
|---|
| We are pleased to submit you a detailed quotation. |
| We have the pleasure in enclosing our most recent catalogue. |
| The initial order is subject to a discount of 15%. |
| We can make you a firm offer of ... |
| Your ordered goods are out of stock, but we can offer you a substitute. |
| Prices are subject to change without notice. |
| The goods come with a two-year guarantee. |
| Our terms of payment are as follows: quarterly/monthly payment. |
| We can allow you a three months' credit. |
| Under separate cover you will receive a credit note for the sum of €1.000. |
Commercial English - Appointments
| Appointments |
|---|
| With reference to my letter of ... |
| We refer to our letter of ... |
| I am due to/ I am to ... |
| I hope to/ I intend to ... |
| It may have come to your attention that ... |
| We are pleased to inform you that ... |
| Should this not be convenient for you ... |
| I would be pleased to ... |
| I would be glad/ grateful for ... |
| Would you kindly reply ... ? |
| Please confirm whether/if ... |
| Please inform me ... |
| We look forward to hearing from you soon. |
| With reference to your letter of 12th May 2002. |
| This is to confirm the appointment we made on ... |
| I regret to inform you that your delivery will be delayed. |
| I am afraid I will not be able to keep the appointment I made for Friday 17th June. |
Date: three possibilities:
As mentioned in my letter of 22nd October.
As mentioned in my letter of October 22.
As mentioned in my letter dated October 22nd
whether/if
if: is a condition
whether: leaves an alternative
Commercial English - Booking a room
Refusing a reservation
Dear Mrs O'Brian,
Thank you for your letter of 5th April 2002. We regret to inform you that we are fully booked throughout the month of August 2002.
May I suggest you contact the Kings Hotel (address below) who may be able to offer you suitable accommodation and rates for the period you require?
I am confident you will find the hotel to your total satisfaction.
The address: King's Hotel ... Dorset
We remain at your service for any future bookings you might wish to make.
Yours sincerely,
Nick Webster
Reservations Manager
Useful phrases
| We regret to inform you that ... |
| to be fully booked |
| Unfortunately ... |
| I am afraid |
| May I suggest ... |
| We suggest you contact one of the other hotels in the area. |
